Return Policy for Mai Frozen Food
At Mai Frozen Food, we strive to provide our customers with the highest quality frozen food products. Due to the perishable nature of our items, we have a strict no-return policy for products that have been delivered in good condition. However, we are committed to ensuring your satisfaction, so please review the following guidelines:
1. Damaged or Defective Products
If your order arrives damaged, spoiled, or defective, please contact us immediately upon receipt of the delivery at:
* Email: info@maifrozenfood.com
* Phone: +962 7 7077 7790
Provide your order number, photos of the product, and a description of the issue. We will review your claim and offer a replacement or refund if the issue is verified.
2. Incorrect Orders
If you receive the wrong product, notify immediately upon receipt of the delivery with your order details. We will arrange for a correct replacement or issue a refund if the correct item is unavailable.
3. Non-Returnable Items
In compliance with food safety standards, we do not accept returns or refunds for:
- *Products that have been thawed or improperly stored after delivery.
- *Orders that were correctly fulfilled but no longer wanted by the customer.
4. Refund Process
Approved refunds will be processed within 3-5 business days and credited to the original payment method.
5. Contact Us
For any questions regarding our return policy, please reach out to:
Thank you for choosing Mai Frozen Food! We appreciate your trust and are committed to delivering quality frozen products to your doorstep.